Last Update: 11th Feb, 2016
We at HOBBYCOOK, before being service providers, are users like you and know the importance of data security and privacy. Please rest assured that your personal information is safe with us and there should not be any hesitation for you to share the same.
Explained below are our practices for collection and usage of information when you use our services. For any specific query, you can check the FAQs page or send us a mail on email@example.com.
When you place an order, we collect personal information like Name, Mobile No and Email Id. These are used for personal identification and to keep you updated of the orders placed and send invoices. Address is required to know the location and ensure timely delivery by proper sequencing. Signing Up / Registration will require the same information. The sensitive financial information used for payment processing is secured and password protected.
USE OF INFORMATION
We use the information provided by you during order checkout / signup to ensure that the orders are delivered in time and also keep you posted regarding delays (if any), send you invoices, share promotional offers, say thanks for loyalty, provide rewards, etc. We use your IP address to help diagnose problems with our server and also safeguard ourselves + our partners from any fraud.
If we get acquired / merged, that’s the only time when we will transfer your information. You would be updated about such merger / acquisition.
We strive to ensure the security, integrity and privacy of your personal information and to protect your personal information against unauthorized access or unauthorized alteration, disclosure or destruction.
Kindly note that we are in the business of selling food / meals and not private information. We will never sell, trade or pass on your personal information to any third party, including our partner (chefs). We will only share the information when it is essential to comply with law & regulations or to protect our rights, property or safety.
In the event we are required to respond to subpoenas, court orders or other legal process, your personal information may be disclosed pursuant to such subpoena, court order or legal process, which may be without notice to you.
We are committed to protecting your privacy and will ensure that systems are in place. But it is your own responsibility to ensure that you have read and are fully aware of all Terms & Conditions before making any transaction on our site or mobile app. We do not promise and you shouldn’t expect that your personal information will always remain private.
We shall try to address your discrepancies & grievances with respect to processing of information in a time bound manner. For this purpose, we have a designated team who will redress your grievances, in any event, within one month from the date of receipt of grievance. You can send an email to firstname.lastname@example.org or post a letter to:-
ATTN: The Grievance Officer
GOOD FOOD FRIENDS (HOBBYCOOK)
30, B-Jadav Chambers, B/H Sales India,
Ashram Road. Ahmedabad – 380009. Gujarat.